Why am I not seeing my products?

Seat-based products need to be assigned to the users by the school's Sadlier Connect Administrator.  When users log in and do not see products, the Sadlier Connect administrator at your organization likely needs to apply seat licenses to the user's account. 

Teacher user accounts cannot manage licenses.  A school's Sadlier Connect Administrator must do this.

Click the pencil icon in the row for the class you need to assign seat licenses. Select Manage Licenses.

No Products Showing on Bookshelf

Here is a screenshot of the bookshelf with no products showing on it. 

The Sadlier Connect Administrators can click the settings icon in the top right corner and select Manage Licenses.

Manage Licenses

If you have a combination of seat and site licenses, you will see two options under the title Manage License. In this image, the user selected the Seat License tab.

On the far right are the quantity total and seat licenses available for the product.

Click the Action icon for a row to view or apply licenses to users.

Assign Seat Licenses to Individuals

This screen shows you the users who already have the license assigned by default. 

The filters allow you to change the view to all users or show only users without a license.

You can use the Teacher and Class filters to help find users who need a license for the product.

Manage Seat Licenses for a Class

Your school's Sadlier Connect Administrators can assign seat licenses to a class.

  • Click the settings icon in the top right corner, and select Manage Classes

  • Click the pencil icon in the row for the class you need to assign seat licenses. Select Manage Licenses.

Applying Seat Licenses to a Class

In the image here, notice that only one seat license is showing on the table. Mouse over the table, and if there are move seat licenses available, you can scroll down to see them.

On the far right of the row, you can see how many seat licenses were purchased, assigned and how many students in the class have a license. You can click the blue links for more information.

If you do not have enough seat licenses, you may need to contact your sales rep or our customer service team to purchase additional seat licenses.

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